Returns

You have 30 days from the date of delivery to return an item.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7–10 business days.

Please note that original shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item sent).

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us at info@levelgripper.com with your issue and your order number.

Return Shipping

Customers are responsible for paying the shipping costs for returning items. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

If the return is due to our error, we will cover the shipping costs.

How to Start a Return

Contact us at info@levelgripper.com to initiate a return. Please provide your order number and the reason for your return.

Once approved, you’ll receive instructions on how and where to send your package.

If you have any questions about our return and refund policy, please feel free to contact us at info@levelgripper.com . We're here to help!